At Transtotal S.A. (hereinafter, “Transtotal,” “we,” “us,” or the “Company”), we are committed to protecting the privacy and security of the personal information of our clients, suppliers, collaborators, and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with Law No. 29733 – Personal Data Protection Law of Peru, and its Regulations.
1. Information We Collect
We collect personal information that you provide directly to us when you:
- Request quotations or information about our services
- Contract our logistics, transportation, or maritime representation services
- Register on our platform or client portals
- Apply for job opportunities or submit your résumé
- Contact us through forms, email, or telephone
- Visit our facilities or participate in corporate events
The information we may collect includes: full name, identification document, address, phone number, email address, billing information, shipment information, employment data, and any other information necessary for the provision of our services.
2. Use of Information
We use the personal information collected for the following purposes:
- To provide integrated logistics services, land and maritime transportation, shipping agency services, and representations
- To process and manage operations, quotations, and contracts
- To comply with legal, customs, and regulatory obligations in the sector
- To communicate with you regarding the status of your services or operations
- To improve our services and customer experience
- To conduct recruitment and personnel selection processes
- To send commercial information about new services (with your prior consent)
- To manage claims, inquiries, and requests
3. Sharing Information with Third Parties
Transtotal may share your personal information with third parties only in the following cases:
- With shipping lines, maritime carriers, port authorities, and customs authorities for the execution of operations
- With carriers, warehouses, and logistics operators involved in the service chain
- With technology service providers that support our operations
- With government authorities when required by law
- With your express consent for other specific purposes
All third parties with whom we share information are contractually obligated to maintain the confidentiality and security of the data.
4. Information Security
We implement appropriate technical, organizational, and security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, data encryption, staff training, and periodic security audits.
5. Your Rights
In accordance with Peruvian legislation, you have the following rights regarding your personal data:
- Access: To know what personal information we hold about you
- Rectification: To request correction of inaccurate or incomplete information
- Cancellation: To request deletion of your data when it is no longer necessary
- Opposition: To object to the processing of your data for specific purposes
- Withdrawal of consent: To revoke your authorization for data processing
To exercise these rights, you may contact us at privacidad@transtotal.com.pe or submit a written request at our offices located at Av. Elmer Faucett 3443, Callao, Peru.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze web traffic, and personalize content. You may configure your browser to reject cookies; however, this may affect the functionality of the website.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Data related to commercial operations is retained in accordance with Peruvian tax and customs regulations.
8. International Data Transfers
Due to the international nature of our maritime and representation services, some personal data may be transferred to other countries. In such cases, we ensure that appropriate protection standards are met in accordance with Peruvian legislation.
9. Minors
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without the consent of their parents or legal guardians.
10. Changes to this Policy
Transtotal reserves the right to modify this Privacy Policy at any time. Any changes will be published on our website along with the corresponding update date. We recommend reviewing this policy periodically to stay informed about how we protect your information.
11. Contact
For any inquiries, questions, or requests related to this Privacy Policy or the processing of your personal data, you may contact us at:
Transtotal S.A.
Address: Av. Elmer Faucett 3443, Callao, Peru
Phone: +51 (1) 5124900
Email: privacidad@transtotal.com.pe
Business Hours: Monday to Friday, 8:00 – 18:00 hrs